Designation : Customer Support Engineer / Technician
Experience:0 to 2 Years
Qualification: Any Graduates / PG / DIPLOMA
Salary : Best in Industry
Responsible for providing service assurance to Reliance Web Store Users.
Resolving application related issues of Lotus Notes, LAN, Printer, Scanner and troubleshooting, Network monitoring.
Installation and configuration of business appication software (i.e.MS Windows XP/Vista, MS Office XP/2007, Lotus Notes, Internet Explorer, Antivirus)
Log incidents to different 3rd party suppliers and constantly chase up for updates and quicker resolutions to minimize the overall downtime and to have overall greater productivity.
Taking care of the various project escalations, timely call resolution within the SLA.
Desired Profile:Experience in years : - .6 months - 2 yrs
Qualification : - Any Graduate/ 3yrs Diploma MCSE/CCNA Certified Good Communication Skills , General Shift (11 am-8 pm), Willing to do field job. Experience in Hardware & Desktop level support , Web-Browser , Antivirus Clients , Email Clients , OS like Windows Good Experience in Hardware Maintenance and Desktop Level Support Ability to Understand and support devices likes Desktops/ Laptops, Printers and ready to work in field Hands on experience in Installation & troubleshooting of Desktops, Laptops, Printer, & Windows based applications Good understanding of Client side applications such as Web Browser, Anti- virus clients, and email clients. Good Knowledge on OS like Windows etc. Good Interpersonal skills & customer support attitude Canddiate should be ready to do Field Job. ** Must have a Bachelors degree Must have a stable career background